Q. Where are we located?
A. 13320 South Figueroa Street, Los Angeles, CA 90061
Q. What are your showroom hours?
A. Showroom hours are Monday to Friday 8:30 a.m to 5:30 p.m & Sat 8:30 a.m to 3:30 p.m. Closed on all Sundays. Winter hours (Jan thru March) are 8:30 a.m to 5:30 p.m on Monday thru Friday and 8:30 a.m to 3:30 p.m on Saturday.
Q. Do we have a minimum order?
A. *** NO MINIMUM***
Q. How does the pricing work?
A. Most prices quoted are for a 24 hours. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether it used or not.
Q. How and when do I pay?
A. Payment is due before items are released to a customer. A 50% deposit is required on the initial order, the balance due upon release of the order, or in the case of deliveries, 2 days prior to delivery.
Q. When should I make my reservations?
A. Early planning ensures product availability. We ask for a 50% deposit to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. In so much as we will turn other people away to accommodate your reservation, cancellations can result in forfeiture of your deposit. Please be sure of your plans before making reservations.
Q. What is needed to place an order?
A. We need a name, mailing & delivery address of a person, home or business. A phone number and onsite contact person with a cell phone number if possible. We also need a current credit card number along with the expiration date, name on the card and the correct mailing address
Q. What about changes in my order?
A. Additions are welcome based on availability. Small deletions prior to delivery (except tents) can be accommodated. Major deletions can result in forfeiture of deposit.
Q . Payment options?
A. We accept all major credit cards (Visa, Master Card, &American Express) cash and checks. Sorry we do not accept checks from new accounts and out of state checks must be received at least a minimum of 10days before the event. If you place the reservation more than 2 months ahead a 50% deposit is needed. An additional deposit may be required when paying by cash or check.(The additional deposit amount is based on the amount of order placed
Q. Is there a charge for pickup/delivery?
A. Delivery/pickup are available at a nominal fee. Please call our office for charges.
Q. What time of day will the merchandise be delivered/picked up?
A. Normal delivery hours are 9am to 5pm Monday through Saturday. Deliveries can be made 24 hours a day but cost an additional fee.
Q. What if I am not home when the truck delivers/picks up?
A. If you know you will not be home, please call 24 hours before your delivery with instructions as to where the merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
Q. What type of service can I expect when the truck arrives?
A. Standard delivery/pickup charges are to tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling and table ready.
Q. Do you rent canopies/tents?
A.Yes, we do rent Canopies/Tents. (Canopies enclosed by sidewall are tents). We have different tents starting from 10x10 to 50x100.A Party Unlimited Planner can meet at your home or event venue to help you determine the appropriate tenting solution, we do charge an estimation fee for coming and taking measurements, which we can credit to you, once you place the order with our company. Plan and call us ahead of time.
Q. What is my responsibility for merchandise return?
A. Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repackaged in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew.Mildewed linens returned in plastic bags will be charged to the customer.
Q. Miscellaneous charges?
A.You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick-up crew. If our delivery or pick-up is delayed due to your event an additional charge may apply. Please note that on all our deliveries we load a day before and leave early in the morning before our showroom opens, equipment added to your order on the same day of your event will have a rush charge added to the normal delivery rate, or you are welcome to come and pick it up from our store if they are available.
Q. What happens if something is broken, damaged or missing?
Q. Will my rental equipment be set up and taken down?
A. We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather.
A. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
Prices subject to change without notice.